Once you’ve been approved either by speaking to one of our account managers or through our Apply Now feature, you’ll receive a unique link to the Hippo portal. If you’ve already been approved but are to receive a link, contact your account manager.
I’ve received an acceptance link for the portal, but it doesn’t work. What shall I do?
On the rare occasion your portal link doesn’t work, speak to your account manager, who’ll be able to generate a new one for you.
I’m in the portal, but no cars are showing; what do I do?
In the unlikely event of there being no cars available in your portal, speak to your account manager, who’ll be able to rectify the situation for you.
I saw a car on your website, but I can’t find it in the portal; what shall I do?
If you’ve seen a vehicle on our website but can’t find it in the portal, speak to your account manager, and they’ll be able to explain why or get any problem fixed for you.
If I reserve a vehicle, how long will you hold it?
If you reserve a vehicle on the Hippo portal, it’ll be reserved until you decide otherwise. We never want to rush your decision, so you can take as long as you need to make sure it’s the right car for you.
I’ve forgotten my password, what shall I do?
If you’ve forgotten your password, you can request a password reset from your account manager.
I can’t find any cars I like in the portal. Do you have any more available?
If you can’t find a vehicle you want in your portal, speak to your account manager; we can source almost any vehicle.
If I reserve a vehicle in the portal and pay a reservation fee/deposit, can I transfer it over to another car?
If you see another vehicle you prefer, you can transfer your original deposit and reservation fee over to that car.