FAQs: Delivery and collection
Here you’ll find clear answers about how Hippo Motor Finance works, including eligibility, vehicle options, credit issues and more. If you still have a question after browsing, feel free to get in touch and we’ll be happy to help.”
Representative example: Borrowing £7,500 over 60 months with a representative APR of 13.9%, flat rate of 7.25% and deposit of £0.00, the amount payable is £170.98 per month, with a total cost of £2758.68 and a total amount payable of £10,258.80.
Can you deliver to my house/business?
We’ll offer nationwide delivery at a time that suits you. Your account manager will discuss your delivery during the application process.
Can I collect my vehicle?
Yes, you can collect your vehicle from our state-of-the-art showroom in Lancashire, or our collection center in Luton if you wish.
How long does it take to deliver my car?
We offer rapid nationwide delivery with all of our used cars. We aim to deliver your car within a few weeks, but this window can be shorter or longer depending on the vehicle you’ve ordered. We’ll keep you posted on expected delivery dates throughout the process.
What documents do I need to provide when you deliver?
You’ll need to provide proof of identification, such as a driving licence or passport, and we can only deliver the vehicle to the agreement holder.
What do I do if I’m not happy with my car after it’s been delivered?
We offer a seven-day money-back guarantee on all our vehicles. If it’s after that point, you may still be in your cooling off with your lender. At that point, it’s best to contact your lender to discuss your options.
Is there a delivery charge?
If you are financing a new car, delivery is free. The cost of delivery for a used car will depend on where you live in the UK. Your account manager will give you an idea of pricing during your application process, and you can always collect your car if you don’t want to pay the delivery charge.
Can I get an agreement in place and arrange to have my car delivered at a later date?
Who delivers my car if I get it from the manufacturer?
What shall I do if my car doesn’t arrive on time?
If it’s a new vehicle, we’re given an anticipated delivery date from the manufacturer. We’ll always keep you updated if there are any changes but can’t be held responsible for any manufacturer delays.
What happens if I’m getting more than one car or van/fleet delivered?
When do I need to pay for delivery?
Can I include delivery as part of my finance agreement, or is it a separate charge?
Can I change my delivery time or address, and is there a charge?
Representative Example of Credit
Based on a Hire Purchase (HP) agreement. We expect more than 51% of our customers to achieve this rate.
Loan amount
£7500
APR
18.9%
60 monthly payments
£188.16
Deposit amount
£0
Loan term
60 months
Flat rate
10.1%
Total cost of credit
£3789.60
Total amount payable
£11289.60
All pictures and/or photos and car descriptions on this site are for illustration and reference purposes only and are not necessarily the vehicle on offer. All offers are subject to change at any time and are subject to finance approval and vehicle availability. All prices correct at time of publication. E & OE.
Hippo Vehicle Solutions Limited t/a Hippo Finance is authorised and regulated by the Financial Conduct Authority. FRN 658076, you can check this at www.fca.org.uk. Company number 06215364, registered company address – Unit 26, Trident Park, Trident Way, Blackburn, BB13NU. We are a Credit Broker not a Lender and can introduce you to a limited number of lenders. Subject to status and to UK residents only (excl. the Channel Islands). Individuals must be 18 or over. Guarantees and indemnities may be required. We typically receive a commission for introducing you to a lender, the commission we receive may be preset but can vary and impact the amount payable. Images for illustrative purposes only.
* Only a soft check is carried out when you complete this finance check which won’t affect your credit score. However, if you choose to proceed and order a vehicle, a full credit check will be carried out.
** Delivery and collection times are dependent on your vehicle being ready when you place your order. If your vehicle is still being prepared then these times may be extended.
*** We offer you a 14 day money back guarantee, meaning you’re not stuck in the remainder of your contract, if you change your mind once you’ve signed your documents. But this is subject to a cancellation fee which is £600.
We endeavour to ensure that all information including the specifications and finance availability are accurate. Whilst we make every effort to display correct information we are aware that errors may occur occasionally. We are not able, therefore, to guarantee the accuracy of all information especially when given to us by third parties. If you do require clarification of some information you have seen on our website, please email us at [email protected]. This does not affect your statutory rights.
Our registered office is Unit 26 Trident Park, Trident Way, Blackburn, BB1 3NU.
When completing an application on this site we will automatically check your eligibility across a range of finance & leasing products to provide you with the best selection of options that we can. Below is a Representative Examples of our HP finance options for comparison, we expect more than 51% of customers to achieve the rates shown.
Representative Example Of Credit (Hire Purchase)
Hire Purchase (HP) Finance Example: Cash Price £12,480.00 Total Deposit £1,140.00. Total Amount of Credit £11,340.00. 60 monthly repayments of £284.50. Interest Charges of £5,730.00 Total Amount Payable £18,309.00. Annual Fixed Interest Rate of 11.1%. Representative APR 18.9%.