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Can I buy a car online and have it delivered?

Can I buy a car online and have it delivered? Well, of course. Whether it’s a new or used car, purchased via an app or through a website, it’s never been easier to buy online.

Where most motorists concerns arise is whether they’re being scammed: do you have the same consumer rights as you would if you bought from a garage or car dealership? Read our guide to find out more… 

can I buy a car online

How does buying a car online work?

Different sites and apps offer different processes for buying a car online, whether that’s picking your make and model, reserving online before going to a dealership to finalise the documents, or doing the whole thing online without ever seeing anyone.

For Hippo Motor Finance, our process is pretty straightforward:

Find your ideal car

Browse thousands of new and used vehicles on Hippo Motor Finance to find your ideal car for your budget. Can’t find what you’re looking for? Then give us a call and we’ll do our best to find it for you.

Get pre-approved

Speed up your application and get pre-approved for finance. Our pre-approval process doesn’t impact your credit score and lets you know what type of car finance agreement you’ll be accepted for.

Reserve your car online

If you’ve browsed, found your ideal car, and been pre-approved for finance you can simply reserve the car through the MYHIPPO account. 

Start driving

Once the car arrives at our prep centre, it will go through our 172-point approved used check to ensure everything is in good working order. With all checks complete, you can either pick up your new car from our Blackburn showroom or have your car delivered to any location in the UK.

For increased peace of mind, all cars also come with a complimentary six month warranty as well as a 14-day moneyback guarantee if you’re not satisfied with your choice.

Your rights when buying a car online

Believe it or not, but you’re actually better covered legally when buying online as there’s more protections in place. Whereas you’re covered by the Consumer Rights Act when buying in person, online consumer protection is further covered by the Consumer Contract Regulations which was introduced in 2013. This includes additional legislation such as mandating of a 14-day cooling off period to allow the buyer to choose whether the goods are what they wanted and expected. If it’s not to the consumer’s expectations they’re legally entitled to hand the goods back within that 14-day period

While that period may sound generous, the buyer of the car is liable for any damage to the vehicle and there is likely to be a cap on any mileage done within that 14-day period. It’s worth checking your contract for any details on restrictions within the cooling off period to ensure the car can be returned.

If buying used, you may benefit from further cover. Check out our guide ‘Legal rights: What to do if your car has a fault after you’ve bought it from a dealer’ for further info.

Pros and cons of buying a car online

Pros of buying a car online

  • Simplified process done in your own time
  • No sales pressure
  • Covered by additional protection as an online purchase
  • Convenience

Cons of buying a car online

  • Can’t try before you buy
  • No chance to pre-inspect vehicle
  • Inability to negotiate face-to-face

How the Hippo Motor Finance Used Car Promise works

We want you to feel reassured, relaxed and confident when you’re leasing a used car, that’s why all our used approved cars are covered by our used car promise.

This includes a 172-point approved used check whereby our manufacturer-trained mechanics and technicians inspect all used cars before they leave our Preparation Centre. And if the car doesn’t pass, we don’t sell it. Simple.

We also include a six-month complimentary warranty as we understand the frustration of realising your car has a fault and this becomes even more frustrating when you’ve just bought it. That’s why we cover you for the first six months and will take care of various unwanted surprises in that period.

Finally we offer a no-squabble  14-day money-back guarantee if things aren’t what you expected when you receive the car. We’ll give you the opportunity to exchange or refund the vehicle. 

Representative Example of Credit

We expect more than 51% of our customers to achieve this rate.

Loan Amount Total Cost of Credit Representative APR 60 Monthly Payments Deposit Amount Loan Term Total Amount Payable
£7,500 £3831 19.1% APR £188.85 £0 60 Months £11,331

All offers are subject to change at any time, you must be 18 or over and finance is subject to status, vehicle availability and terms and conditions apply. We can introduce you to a limited number of finance companies, a commission may be received. Failure to maintain payments may result in termination of your agreement and the vehicle being returned, this could affect your credit rating and make it more difficult to obtain credit in the future. All prices correct at time of publication.

We purchase a wide variety of vehicles from all over the country to ensure the best quality and value for our customers, all of our cars go through a thorough inspection process and if they do not meet our standards we do not sell them. We endeavour to inform our customers (where possible) the provenance of the vehicle they are buying and as such we will always inform you if the vehicle has previously been either an ex fleet or hire car. Should your vehicle be an ex hire/fleet car please do not be concerned as we would never value this vehicle differently when you come to part exchange it and there is no difference to the CAP valuation either.

You should try and estimate the distance you will travel as accurately as possible to try and avoid excess mileage charges at the end of your contract.

All pictures and/or photos and car descriptions on this site are for illustration and reference purposes only and are not necessarily the vehicle on offer. All offers are subject to change at any time and are subject to finance approval and vehicle availability. All prices correct at time of publication. E & OE.

Hippo Vehicle Solutions t/a Hippo Motor Finance is authorised and regulated by the Financial Conduct Authority. FRN 658076. We are a Credit Broker not a Lender and can introduce you to a limited number of lenders. Subject to status and to UK residents only (excl. the Channel Islands). Individuals must be 18 or over. Guarantees and indemnities may be required. We typically receive a fixed commission calculated by reference to the vehicle model, product or amount you borrow, for introducing you to a lender but this does not affect the interest charged on the agreement, all of which are set by the lender. Images for illustrative purposes only. Hippo Vehicle Solutions t/a Hippo Motor Finance is an Appointed Representative of AutoProtect (MBI) Limited for insurance distribution purposes. AutoProtect (MBI) Limited is authorised and regulated by the Financial Conduct Authority. Its firm reference number is 312143. You can check this at

We endeavour to ensure that all information including the specifications and finance availability are accurate. Whilst we make every effort to display correct information we are aware that errors may occur occasionally. We are not able, therefore, to guarantee the accuracy of all information especially when given to us by third parties. If you do require clarification of some information you have seen on our website, please email us at . This does not affect your statutory rights.

We are a broker not a lender and our registered office is Unit 26 Trident Park, Trident Way, Blackburn, BB13NU.