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14-Day Money-Back Guarantee

In the unlikely event that you are not happy with the car, we offer a 14-day money-back guarantee, where you can either swap out the vehicle for another one from Hippo’s huge choice of over 1000 cars or get your money back. We want you to be confident that if you choose to have the car delivered to your door or prefer to collect it yourself, you are covered and have the peace of mind of knowing that Hippo have your best interests at heart not only because of what we say, but also because of what we do!

172-Point Pre-Purchase Inspection

When you buy a new vehicle, it’s all about knowing that you are protected. Hippo offers the 14-day exchange because we are so confident in the quality of the vehicles we provide. All vehicles undergo our market leading 172 pre-purchase inspections, and the car does not go out without passing our rigorous quality check which means peace of mind for you, and us!

6-Month Warranty

In addition to our best in class preparation and checking, plus the 14-day exchange policy, you also benefit from the fact that every vehicle that comes from Hippo has a warranty – either the existing manufacturer’s warranty or where this has expired our complimentary 6-month warranty.

Your 14-day money-back guarantee, rigorous checks and quality assurance plus warranty mean you have everything going for you with Hippo. At Hippo we not only promise a great car and finance package, we are on your side and protect you as part of the service.

Terms & Conditions

Hippo offer to all retail customers (not Trade Sales) a 7-Day Exchange Policy on the purchase of your vehicle. The 7 Days commence from the day after the date on which delivery or collection takes place and is inclusive of weekends and bank holidays. The 7-Day Exchange Policy is in addition to and does not affect your statutory consumer rights. It should not be considered as an alternative to your short term right to reject a vehicle due to a breach of your statutory consumer rights. To serve notice of your intention to utilise this 7-Day Exchange Policy please send your request in writing to customerservices@hippomotorgroup.co.uk

There is a duty of care for You to return the vehicle in a condition commensurate with that at the time of delivery. We will inspect the goods at the time of return and we reserve the right, entirely at our own discretion, to charge any amounts required to return the vehicle to their condition at the time of delivery.

A usage charge will be applied relating to the mileage that the vehicle has been driven under your ownership, representing the increase in miles during the period between delivery/collection of the vehicle to you and the subsequent return of the vehicle, as evidenced by the odometer at the time of return and the original mileage as documented at the point of delivery. The mileage charge will be;

Miles DrivenUseage Charge
0-250 MilesNo charge
over 250 Miles£0.80 per each additional mile

For illustration, a vehicle driven 250 miles will incur no usage charge. A vehicle driven 260 miles would incur a usage charge of £8.00 (10 miles at £0.80 per mile).

We require the latest V5 document to be returned with the vehicle. If the new V5 document has not yet been provided by the DVLA at the time of return, we would require a deposit of £50.00 until such time as the correct V5 for the car has been provided, the 50.00 deposit will be returned as soon as the latest V5 had been provided. If 14 days pass without the correct V5 being provided we will retain the deposit to cover associated costs.

An agreed location, date and time for a return or collection of a vehicle will be made in writing between you and us which will be no more than 14 days from the notification by you of the exchange. Vehicle collections maybe subject to a fee, this fee will be determined based on the your collection postcode. All fees will be agreed in advance of collection, where we are delivering a replacement vehicle the collection charge will be included within the delivery charge of the replacement vehicle. If  you fail to return the goods at the agreed time we reserve the right to charge a Failed Appointment Charge. This charge will be equivalent to the delivery cost of the vehicle at the time of sale.

Once a suitable replacement vehicle has been selected we will transfer to the replacement vehicle any amounts due after adjusting for usage charges or other charges as a deposit on your replacement vehicle.

In the event you have purchased any additional products, you will be responsible for contacting the company and transferring the policy to the replacement vehicle. This can result in a charge of £25.00 which is charged by the GAP / Warranty company and not payable to Hippo Motor Group.

Where you have purchased F1 Paint Protection for your exchanged vehicle no refund will be made.

If your exchanged vehicle was purchased using a line of credit organised by us then we will work with your lender to secure a new line of credit to fund your replacement vehicle. In circumstances where we cannot secure finance for you replacement vehicle then 7-Day Exchange Policy will be deemed as void.

The 7 day exchange policy is a one time replacement and the replacement vehicle cannot in turn be replaced under the terms and conditions. Therefore your replacement vehicle will be exempt from this policy as described with these T&C’s. This does not affect your statutory consumer rights.

Representative Example of Credit

We expect more than 51% of our customers to achieve this rate.

Loan Amount Total Cost of Credit Representative APR 60 Monthly Payments Deposit Amount Loan Term Total Amount Payable
£7,500 £3831 19.1% APR £188.85 £0 60 Months £11,331

All offers are subject to change at any time, you must be 18 or over and finance is subject to status, vehicle availability and terms and conditions apply. We can introduce you to a limited number of finance companies, a commission may be received. Failure to maintain payments may result in termination of your agreement and the vehicle being returned, this could affect your credit rating and make it more difficult to obtain credit in the future. All prices correct at time of publication.

We purchase a wide variety of vehicles from all over the country to ensure the best quality and value for our customers, all of our cars go through a thorough inspection process and if they do not meet our standards we do not sell them. We endeavour to inform our customers (where possible) the provenance of the vehicle they are buying and as such we will always inform you if the vehicle has previously been either an ex fleet or hire car. Should your vehicle be an ex hire/fleet car please do not be concerned as we would never value this vehicle differently when you come to part exchange it and there is no difference to the CAP valuation either.

You should try and estimate the distance you will travel as accurately as possible to try and avoid excess mileage charges at the end of your contract.

All pictures and/or photos and car descriptions on this site are for illustration and reference purposes only and are not necessarily the vehicle on offer. All offers are subject to change at any time and are subject to finance approval and vehicle availability. All prices correct at time of publication. E & OE.

Hippo Vehicle Solutions Limited t/a Hippo Motor Finance are Appointed Representatives of AutoProtect (MBI) Limited for general insurance distribution purposes. Autoprotect (MBI) Limited (FRN 312143) is authorised and regulated by the Financial Conduct Authority. You can check this at www.fca.org.uk.

We endeavour to ensure that all information including the specifications and finance availability are accurate. Whilst we make every effort to display correct information we are aware that errors may occur occasionally. We are not able, therefore, to guarantee the accuracy of all information especially when given to us by third parties. If you do require clarification of some information you have seen on our website, please email us at info@hippomotorgroup.com . This does not affect your statutory rights.

We are a broker not a lender and our registered office is Unit 26 Trident Park, Trident Way, Blackburn, BB13NU.